Returns

Last updated 16 September 2026

Thirty days to change your mind on everything we sell. Here is how shipping and returns work, and what to check before you open anything.

Shipping

We ship within the Netherlands and Belgium. Shipping costs are shown in the checkout before you pay.

Pay on a working day before 22:00 and your parcel leaves the same day. Binders are packed so the corners are protected. Sealed products and graded cards go in a double box, and cards above 500 euros are shipped insured and by registered mail.

Thirty days to change your mind

You may return your order within 30 days of receiving it, without saying why. The law requires 14 days; we give you more.

Let us know first via our email address or with the model form at the bottom of this page. This is not required, but it tells us your parcel is on its way. After your notice you have 14 days to actually send it back.

What you get back

We refund the full purchase amount, including the shipping costs you paid when ordering. If you return only part of your order, the shipping costs are not refunded.

We refund within 14 days of your notice, using the same payment method. We may wait until we have received the parcel or until you have shown that you have sent it.

The cost of sending the return parcel is yours. Use tracked shipping: until the parcel reaches us, the risk is with you.

Diminished value

You may unpack and inspect items as you would in a shop. If you go beyond that, we may deduct the loss in value from your refund.

You may open a binder, flip through it and try it with your cards. Scratches, stains, a removed label or signs of use on the zip count as diminished value.

With trading cards the difference is large. An opened booster pack, booster box or Elite Trainer Box is no longer sealed, and that seal is almost the entire value. If you open a pack and return it, you will in practice get little or nothing back.

The same applies to a graded card whose case has been opened: the certification, and with it most of the value, is lost.

Not sure an item is right? Inspect the outside and contact us before you open anything.

When returns are not possible

The right of withdrawal does not apply to items we have put together specifically for you, nor to single cards picked from a collection at your request.

To be clear: binders, sealed products and graded cards can be returned. The diminished value rules above simply apply.

Damaged or wrong item received

This is separate from the right of withdrawal. If something is wrong with your order, email us a photo at our email address. We will sort it out, and in that case the return shipping is on us.

Model withdrawal form

You are not required to use this form. An email clearly stating that you cancel the purchase is just as valid. We do appreciate the form, because it gives us everything at once.

Nama Corp VOF (NamaTCG)
Registered address to be added
Email to be added

I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods (*):

Ordered on (*) / received on (*)

Order number

Name of consumer(s)

Address of consumer(s)

Bank account number (IBAN) for the refund

Signature of consumer(s), only if this form is notified on paper

Date

(*) Delete as appropriate.

Prefer email? Send your notice to our email address and include your order number.

Questions? Email our email address. See also the terms and conditions.